AI for industry: from ERP data to preparing customer orders

eComm360 connects AI agents to business data to support enquiries, quotations and orders, with human review of sensitive actions.

A customer request may require finding a product reference, checking stock and applying the customer’s price before preparing a response. eComm360’s approach connects artificial intelligence to the systems that hold this information.

Its AI agents can consult ERP data through Integrafy and prepare actions within the company’s defined permissions and business rules. For example, following an email request, an agent checks stock and commercial terms and prepares a quotation or order for review. Sensitive actions require human approval, and steps are logged.

Work starts with a specific process: the problem to solve, the data sources the solution needs and how its usefulness will be assessed. This approach helps manufacturers and distributors evaluate AI in the context of their daily operations.

Alongside agents, eComm360 works on product search and customer service supported by business data.

Visit stand 6G11 at Advanced Manufacturing Madrid on 4–5 November 2026 and share a repetitive task your team handles. Together, we can explore where to start.