‘Remotely Nearby’, Intermaher’s online remote assistance service

Continuous research and development are key to the process of innovation and adaptation to changing times. For Intermaher, offering a comprehensive and rapid service is essential for user satisfaction. For this reason, the exclusive representative of Mazak in Spain has long promoted rapid responses to its customers and their machines, adapting to today’s reality: online technology and remote assistance.

Remote assistance guarantees the necessary support provided by Intermaher’s technical team to maximize the benefits of Mazak machines for each of its customers.

One of the keys to this advanced support system is its speed and responsiveness.

REMOTELY CLOSE TO YOUR NEEDS

Remote administration: what does it include?

Control the machine and view its status from anywhere simply with your mobile phone.
Remote monitoring of any machine issues for unattended production.

Programming assistance and online technical support

Intermaher connects directly to any Mazak machine to resolve any issues related to programming, operation, etc.
What does all this achieve? Streamline query resolution and visually explain the solution.

Online training tailored to your needs

Syllabi tailored to the needs of each Mazak machine customer.
Personalized tutors for each online training.
Possibility of group courses. Individual monitoring of all students.
It is not necessary to be at the machine. A PC with an internet connection is sufficient from home.

Controlled Webcam

Possibility of installing a webcam inside the machine to view the machining process at all times.